Return & Refund Policy

1. Order cancellation

Orders may be cancelled within 48 hours of placing the order, provided the order has not yet been shipped. Once an order has been shipped, it cannot be cancelled. If an order is cancelled before shipment, any amount paid will be refunded to the original payment method.

2. Returns

Non-electronic products

Bitasha does not accept returns for non-electronic products, including but not limited to:

• Koshh metal seed plates
• Metal accessories
• Other non-electronic products

Please ensure that you have selected the correct product before placing your order.

Electronic products

Electronic products are not eligible for return due to change of mind, accidental purchase, or compatibility issues after delivery. Electronic products are covered under their respective product warranty. If your product develops a manufacturing defect during the applicable warranty period, Bitasha will assist you in accordance with the product’s warranty policy.

3. Dead on arrival (DOA)

A product is considered dead on arrival if it does not power on upon first use, or arrives with visible transit damage. To qualify for a DOA claim:

• Bitasha must be notified within 24 hours of delivery.
• Clear photographs and/or videos of the issue must be provided.
• The product must not be disassembled, repaired, or modified before inspection.

Once the issue is confirmed, Bitasha will, at its discretion, repair the product, replace the product, or issue a refund if repair or replacement is not reasonably possible. Bitasha will bear shipping costs both ways for confirmed DOA cases.

4. Warranty claims

Where a product includes a manufacturer’s or Bitasha warranty, warranty claims will be handled in accordance with the warranty terms published for that product. Warranty claims may require the product to be returned to Bitasha for inspection before repair, replacement, or refund is approved. See the Bitaxe miner warranty.

5. Refunds

Refunds are issued only when:

• An order is cancelled before shipment;
• A confirmed DOA product cannot be repaired or replaced; or
• A valid warranty claim cannot reasonably be resolved through repair or replacement.

Approved refunds will be processed to the original payment method. Processing times may vary depending on your payment provider.

6. Items not eligible for refund or replacement

Bitasha will not provide refunds or replacements for products that have been damaged due to:

• Misuse or negligence;
• Incorrect installation or operation;
• Use of incompatible or third-party power supplies (where applicable);
• Physical damage, impact, liquid exposure, corrosion, or contamination;
• Unauthorised repairs or modifications;
• Unsupported firmware or software modifications;
• Overclocking or operation outside published specifications;
• Normal cosmetic wear and tear.

7. Inspection

All returned products are inspected before any warranty claim is approved. If the reported issue cannot be reproduced or is found to be outside warranty coverage, the product may be returned to the customer or repaired on a paid basis after approval.

8. Return shipping

For confirmed DOA claims, Bitasha will bear shipping costs both ways. For warranty claims, customers are responsible for shipping the product to Bitasha. If the warranty claim is approved, Bitasha will bear the cost of return shipping within India. Shipping charges for out-of-warranty repairs are the responsibility of the customer unless otherwise agreed.

9. Contact us

To request a cancellation, report a DOA product, or initiate a warranty claim, contact us at [email protected] with:

• Order number
• Product name
• Description of the issue
• Photographs and/or videos (where applicable)
• Contact details