Bitaxe repair
India-based diagnosis, repair and performance restoration — for units bought anywhere.
Request a repair
Service & support
Help from people who build and repair it.
Bitaxe repair, warranty, shipping, setup and contact — all handled in India.
Warranty
30-day limited hardware warranty for Bitaxe miners. What is and isn’t covered.
Read the warranty
Returns & refunds
Cancellations, dead-on-arrival claims, warranty claims and refunds.
Read the policy
Shipping
Orders usually process within 7 days of payment; delivery typically takes 3–5 business days.
Shipping questions
Setup help
Power, Wi-Fi, firmware and pool setup for miners; first steps for wallets, signers and Koshh.
Message us on WhatsApp
Contact
Email, WhatsApp, X, Instagram, Facebook or Nostr — pick the channel that suits you.
All channels
Do you ship across India?
Yes. Delivery time depends on your location, courier availability and serviceability of your pincode.
How long does shipping take?
Orders are usually processed within 2 business days after payment confirmation. Typical delivery within India takes 3–5 business days depending on your location; remote areas may take longer.
Will I receive a tracking number?
Yes. Once your order ships we share the tracking details so you can follow the shipment.
Can I pay with Bitcoin or Lightning?
Yes. Bitcoin and Lightning payments are processed via BTCPay Server. Standard local payment options are shown at checkout.
Are hardware wallets opened or set up before delivery?
No. Third-party hardware wallets arrive with manufacturer seals intact. Devices are not opened, powered on or initialized by Bitasha before delivery.
What support do you provide after purchase?
Basic setup, product questions, troubleshooting and usage guidance. For Bitaxe we help with power, Wi-Fi, firmware, pool setup and common debugging steps.
What if my product arrives damaged?
Tell us within 24 hours of delivery with your order details and photos or video of the issue. Bitasha bears shipping both ways for confirmed dead-on-arrival cases.
Can I cancel or modify my order?
Orders may be cancelled within 48 hours of placing them, provided they have not shipped. Once shipped, cancellation is not possible.
Do you offer bulk or community orders?
Yes — for Bitcoin meetups, workshops, educators, resellers and community groups. Contact us with the product, quantity, city and timeline.
Do you have an affiliate programme?
Yes. Contact us to apply.